TIGER-NYC server became obsolete (operating system, cPanel and hardware) and will be upgraded between 12/26/2024 and 12/30/2024. New Dell server has 384 GB of RAM, NVMe SSD disks from Samsung (data center edition) and dual Intel Gold processors. Server will be loaded with new CloudLinux 9.5.x OS and new cPanel 124.x. We'll move cPanel accounts in live mode, in other words, we do not expect any downtime. Both servers will be active during maintenance window. We'll disconnect TIGER-NYC server 12/31/2024. New server ID will be BUFFALO.
Known issues after account transfer:
Email may bounce due to lack of IP reputation. It takes at least 2-3 days to propagate. Once it propagate, we have to register email server IP with Microsoft, Apple and AT&T. If you experience any issues with email deliverability, please do let us know via Help Center.
Website may display "internal server error" or "500 error". If you see such error, it indicates that script, template or plugins are not compatible with new PHP 8.1 (default PHP 8.1). To fix that issue, please login to cPanel > type "PHP" in search window above > MultiPHP > Select version below 8.1, for example, PHP 7.4 then click "apply". Wait for 15 seconds then check website. If it still displays "500 internal server error", please go back to cPanel then select version below PHP 7.4, for example, 5.6. Please note: PHP 5.x and PHP 7.x have been depreciated and should NOT be used. Your website may compromise if you use old PHP version, scripts and template. Please upgrade ASAP and then keep all scripts up to date.
If you don't have free time to update WordPress, you may contact us. We offer weekly maintenance and backups for only $20 per month per website.
Fantastico script archive is missing. It will be installed later on.
Websites controlled by external DNS won't fetch new server IP. Please contact us for new server IP or "A" record. If you wish to use our DNS and your website is hosted with NYhost, please set name servers or DNS at domain registrar to:
ns1.nyhost.net
ns2.nyhost.net
ns3.nyhost.net
ns4.nyhost.net
Users will shell access must update SSH settings (IP and port number will change). Please contact us for new settings.
Email users with IMAP/POP3 and SMTP set to "tiger.nyhost.net" must replace with "buffalo.nyhost.net" in both "incoming" and "outgoing" email servers settings.
If you have any questions or concerns prior server upgrade, please contact us at any time: https://help.nyhost.net/support/tickets/new
Thank you!
NYHOST SUPPORT
